1. Overview

At QuizCraft AI, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our premium services and subscriptions.

2. Free Services

QuizCraft AI offers many features free of charge, including basic quiz creation, limited question generation, and standard study materials processing. No refunds are applicable for free services as they are provided at no cost to users.

3. Premium Subscriptions

Refund Eligibility

Refunds for premium subscriptions may be considered under the following circumstances:

• Technical issues that prevent access to paid features for more than 48 hours
• Duplicate charges due to system errors
• Unauthorized transactions on your account
• Service discontinuation by QuizCraft AI

Refund Timeframe

Refund requests must be submitted within 30 days of the original purchase date. Requests submitted after this period will not be considered.

4. Non-Refundable Items

The following are not eligible for refunds:

• Services that have been used extensively (more than 50% of the subscription period)
• Custom AI model training or specialized features
• Third-party integrations or add-ons
• Services purchased through third-party platforms
• Refunds requested due to change of mind or dissatisfaction with service quality
• Services used in violation of our Terms of Service

5. Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at randhirpandey2003@gmail.com
2. Provide your account details and transaction information
3. Clearly state the reason for your refund request
4. Include any relevant documentation or evidence

Review Process

All refund requests will be reviewed within 5-7 business days. We may request additional information to process your request. You will be notified of the decision via email.

6. Refund Methods

Approved refunds will be credited to your account using the same payment method used for the original purchase:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days
• Digital Wallets: 2-5 business days

7. Partial Refunds

In certain circumstances, we may offer partial refunds based on the unused portion of your subscription. The refund amount will be calculated on a pro-rata basis, taking into account the time remaining on your subscription and any services already utilized.

8. Cancellation Policy

Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. No refunds will be provided for the remaining period unless otherwise specified in this policy.

Immediate Cancellation

In cases of technical issues or service unavailability, we may offer immediate cancellation with a full refund for the unused portion of your subscription.

9. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider, we will investigate the matter and provide necessary documentation. However, we encourage you to contact us directly first to resolve any issues, as chargebacks may result in account suspension.

10. Currency and Exchange Rates

Refunds will be processed in the same currency as the original transaction. If currency conversion is required, the exchange rate at the time of refund will apply, and any conversion fees may be deducted from the refund amount.

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For refund requests, questions about this policy, or any billing-related inquiries, please contact us:

13. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction that provides additional consumer protection rights, those rights remain in full force and effect.